Cookbook › WooCommerce
Reply to a “where is my order?” email
Paste into ChatGPT or ClaudeA customer, maria@example.com, asks where her order is. Find her latest order, tell me its status, when it was placed and any tracking number in the order notes, then draft a short reply I can send. Don’t change anything.
Reads only. Nothing on your site changes, at any safety level.
What happens
Section titled “What happens”- Your assistant finds the customer’s orders by billing email, guest orders included.
- It reads the latest order’s status, date and notes, including any tracking number.
- It drafts a reply in the chat for you to send.
Try also
Section titled “Try also”- “If it hasn’t shipped yet, say it ships within two days.”
Good to know
Section titled “Good to know”- Your assistant doesn’t email the customer. To send the tracking number from WooCommerce, see Complete an order and send its tracking number.
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