Limits and safety
Usage limits
Section titled “Usage limits”Under Publish › Usage limits, set how much each person may use, so a busy day or a misuse doesn’t spend all your credits.
- Guests: visitors who aren’t logged in. Leave it empty for unlimited, or
0to stop guests chatting. - Logged-in users: one limit for everyone, or By role with a limit per WordPress role.
- Starts over: never, daily, weekly or monthly.
Limits count tokens, the units AI models are measured in. If you sell credits to your visitors with Usage › Visitor billing, limits count those credits instead.
When someone reaches it sets the message they see and up to two buttons, for example to a page where they can buy credits.
Keeping messages clean
Section titled “Keeping messages clean”These apply to all chatbots, and to AI forms and images too. Find them under Settings › Security:
- Blocked words: messages containing them are refused.
- Blocked IP addresses: those visitors can’t chat. You can also block an address from a conversation in Usage.
- Anonymize visitor IPs: store shortened addresses only.
For chatbots on an OpenAI model, Settings › AI › OpenAI › Check messages for harmful content runs OpenAI’s moderation before answering.
Who can change chatbots
Section titled “Who can change chatbots”Settings › Security › Who can use AI Puffer, or the Role Manager, decides which WordPress roles can open the chatbot settings.