Welcome to the MedVisor Support Page!
We’re here to ensure you have a smooth experience with MedVisor. Below, you’ll find helpful information, tutorials, FAQs, and ways to contact our support team.
What is MedVisor?
MedVisor is a health-focused AI app that helps you gain insights from your medical documents. You can upload images, files, or use your camera to capture and analyze medical reports, X-rays, MRIs, blood tests, and more. After analysis, you can chat further about your results and review previous conversations in the History tab.
Features and Tutorials
Document Analysis
Upload and Analyze
Description: Upload your medical files, images, or scan documents directly from the camera for instant AI-driven analysis. How to Use:
- Open MedVisor and select Upload.
- Choose an image or document, or take a new photo with your camera.
- Receive a detailed analysis of your file, and start a conversation if you have questions.
Continuing Chat
Description: Chat about your analysis results and get further clarifications. How to Use:
- View your analysis result.
- Start a new message to ask questions or get further insights.
- Review previous messages in the History tab.
Credit System
Understanding Credits
MedVisor operates on a credit system. Each analysis or message costs 1 credit. New users receive 2 free credits to explore the app.
Purchasing Credits
If you need more credits, you can purchase them within the app. Options include:
- Basic Pack (50 Credits)
- Standard Pack (500 Credits)
- Pro Pack (1000 Credits)
Frequently Asked Questions (FAQs)
Q1: How do I purchase more credits?
A: You can buy additional credits in the app under the Credits or Purchase section. Transactions are processed securely through the App Store.
Q2: Can I share my analysis results?
A: Yes, you can share the analysis easily from within the app.
Q3: How is my data handled?
A: Your privacy is a top priority. All files and messages are securely stored on OpenAI’s enterprise servers and automatically deleted after 7 days. MedVisor never stores your data on its servers, ensuring robust data protection.
Troubleshooting
- Check Permissions: Go to Settings > Privacy to confirm that MedVisor has access to your camera and photos.
- Update the App: Ensure you’re using the latest version of MedVisor for optimal performance.
- Stable Internet: A strong internet connection is needed for analysis processing.
Contact Us
Our support team is here to help!
Email: support at aipower dot org.
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Feedback and Suggestions
We value your feedback! If you have suggestions for features or improvements, please share them with us.
